Privacy policy

FIVE ALARM CIGARS LLC

Effective Date: December 16, 2024

This Privacy Policy ("Policy") governs how Five Alarm Cigars LLC, a legally registered business in the State of Texas, collects, uses, discloses, and safeguards personal data. After this introduction, Five Alarm Cigars LLC may be referred to as "Five Alarm Cigars," "we," "us," or "our." This document may also be referred to as the "Privacy Statement" or "Data Protection Policy."

1. Information We Collect

We collect personal information, including name, email address, phone number, billing and shipping address, and payment details when making a purchase. We may also collect date of birth for age verification purposes. Information is collected when an account is created, an order is placed, a newsletter is subscribed to, or customer support is contacted.

We also collect non-personal information such as IP address, browser type, operating system, pages visited, time spent on pages, and referral sources. Cookies and tracking technologies are used to analyze site traffic and enhance user experience.

2. How We Use Your Information

Customer information is used for order fulfillment, age verification, customer service, marketing communications, website improvement, and fraud prevention. Information may also be shared with service providers such as payment processors, shipping carriers, and marketing platforms. Personal data will never be sold or rented.

3. Data Retention and Security

We retain personal information only as long as necessary to fulfill business and legal obligations. Security measures are implemented to protect against unauthorized access, data breaches, and misuse. While efforts are made to safeguard information, no online system is completely secure.

4. Changes to This Policy

We reserve the right to update this Policy at any time. Any changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised Policy.

5. Contact Information

For any questions regarding this Policy, customers may contact us at 539 W Commerce St, #4300, Dallas, Texas 75208. We can also be reached by email at privacy@FiveAlarmCigars.com or by phone at 346-202-4710. Additional contact methods are listed at FiveAlarmCigars.com/contact.