Shipping policy

FIVE ALARM CIGARS LLC

SHIPPING POLICY

Effective Date: December 16, 2024

This Shipping Policy ("Policy") governs the terms under which Five Alarm Cigars LLC, a legally registered business in the State of Texas, handles order processing, shipping, and delivery. After this introduction, Five Alarm Cigars LLC may be referred to as "Five Alarm Cigars," "we," "us," or "our." This document may also be referred to as the "Shipping Statement" or "Delivery Policy."

1. Order Processing

Orders are processed within one to three business days, excluding weekends and holidays. Once an order has been processed, it will be shipped using the selected shipping method at checkout. Customers will receive a confirmation email with tracking details once the order has been dispatched.

2. Shipping Restrictions

We comply with all applicable federal, state, and local laws regarding the shipment of tobacco products. Customers are responsible for ensuring compliance with their local tobacco laws before placing an order.

3. Lost, Stolen, or Damaged Shipments

Once an order has been shipped, we are not liable for lost, stolen, or damaged packages. If a package is marked as delivered but not received, customers should check with their local carrier service and neighbors before contacting us.

4. Order Tracking

Customers will receive an email with tracking information once their order has been shipped.

5. Changes to This Policy

We reserve the right to update or modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

6. Contact Information

For any questions regarding this Policy, customers may contact us at 539 W Commerce St, #4300, Dallas, Texas 75208. We can also be reached by email at BAS@FiveAlarmCigars.com or by phone at 346-202-4710. Customers may also contact us via any method listed on the contact page at FiveAlarmCigars.com/contact.