frequently ask questions
Shipping & Delivery
Do you offer free shipping?
Yes, free shipping is available on orders over $50 within the U.S.
Do you ship internationally?
At the moment, we only ship within the United States.
How long does delivery take?
Standard delivery usually takes 3–7 business days, depending on your location.
What happens if my order is delayed?
If your order is delayed, we’ll notify you and provide updated tracking information.
Orders & Payments
What payment methods do you accept?
We accept PayPal Payflow as our primary payment method.
Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of purchase by contacting support.
What happens if the cigar I want is out of stock?
You can place a backorder, and the product will ship directly from the manufacturer when available.
Is my checkout secure?
Yes, we use encrypted and secure payment gateways to protect your data.
Returns & Policies
What is your return policy for cigars?
Due to tobacco laws, all cigar sales are final.
Can I return non-tobacco items?
Yes, items such as apparel and accessories may be eligible for returns. Please see our Refund Policy.
Do you offer refunds for damaged products?
If your order arrives damaged, please contact us within 48 hours for assistance.
Where can I read all policies?
Our Refunds, Shipping, Privacy, and Terms & Conditions policies are available in the website footer.